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Frequently Asked Questions


How far in advance should I order Sod?
Order at least three (3) days ahead to insure you get your sod as planned. We can work faster if you call us, but better to be safe.
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What are Sod Delivery Charges ??
Our FREE SHIPPING policy applies to ALL Sod Orders of 1000 square feet or more ....
This is different than Free Shipping for Sprinklers.

For Smaller orders of Sod the delivery fee is $50 for 500-999 sq.ft. and $75 for 250-499 sq.ft.

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When will my Sprinkler order be shipped?
All Irrigation & Lighting orders that are received by 1pm Pacific Time will be shipped the same day – most orders arrive via FedEx Ground within 3-5 working days.
We often can get orders out same day by 3pm, but hard to promise on the busiest days - subject to stock on hand in our large inventories.
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Why buy from MTI?
We have been in business since 1978, serving Southern California's contractors with all their irrigation and sod needs. We have been offering wholesale prices on sod and irrigation supplies to the public even before big box stores like Lowe's and Home Depot came into the region. We continue to carry only top-name, professional-grade products at low prices. We focus on customer service and encourage you to call and talk with our knowledgeable and friendly sales staff with any questions you may have while you design your dream landscape.

Our eStore sales are some of the best prices around.
Marsan Turf is an AUTHORIZED Distributor for all the products in our eStores.

Any questions or problems - just call 800-454-LAWN
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How do sprinkler warranties work at MTI?
We honor & administer the warranties of ALL the manufacturers that we stock. Just call Customer Service to resolve any issue.

Returns are only permitted with a Return Goods Authorization.

We handle your warranty issues easily & quickly since we ARE Authorized Distributors for all the brands we carry. This can be fairly important with the biggest manufacturers like RainBird, Toro, Irritrol, Hunter, Febco, Wilkins, etc.
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What is MTI's return policy?
All items can be returned within 30 days if undamaged and unused. A 10% restocking fee will be charged and your credit card will be credited the remaining balance.
For heavier items a higher restock charge may be needed to reimburse our shipping costs.

Please call for a Return Goods Authorization - An RGA must accompany ANY returns.

Returns have to be made by Purchaser. We recommend using Insurance on packages.
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What is your shipping policy?
We ship using FedEx Ground free of charge. Minimum for online orders is $50
You can call in a smaller order to 800-600-TURF since orders under $50 require a nominal handling charge of $5-$10 to cover shipping & handling.
The minimum order must be met to avoid user complaints of fees not shown at checkout -
We welcome all orders and will gladly ship even the smallest order as long as our costs are covered.
Orders placed by 1:00 PM Pacific Standard Time will be shipped the same day. Orders received after 1:00 PM will go out the next day.
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Why do you charge a handling fee?
The $5-$10 handling fee for orders under $50 goes towards the cost of opening a box of product and creating a new box for your order plus minimum freight costs. It only covers minimum costs too get your order to you promptly.
Most orders are above $50, so the handling charge shouldn't apply to your order anyway.

Please call in smaller orders to find all actual costs - we only charge the minimum to get it to you.
Call TollFree 800-454-LAWN for all smaller orders or if you prefer ordering by phone.
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How much is freight for contractors ordering Wholesale Parts?
At this time ALL OnLine Wholesale orders are FREE FREIGHT (continental U.S) EXCLUDES HAWAII, ALASKA, PUERTO RICO
For smaller orders under $50, you will need to call us at 800-600-TURF to place the order - we'll need to charge a small handling charge of $5-$10 depending on the product - This may be waived for regular contractor customers who order normal wholesale quantities. Orders below $50 won't work online.
We have activated the minimum order of $50 to avoid complaints regarding call-back charges that can't show up at checkout. We'll gladly ship ANY size smaller order as long as the shipping costs are covered.
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What if I don’t see what I want or need?
Just call us Toll Free and we can probably help you. The E-store has our more popular products, but we stock over 2000 items at out warehouse in San Dimas CA and can often special order most any items available in the residential or commercial irrigation and lighting marketplace. 30 years experience helps us find the right solutions for you. Call with your Questions!
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What is the Sod Guarantee?
Southland Sod Farms will provide replacement sod at no charge as needed to replace any dead areas of a Marathon Sod lawn within one year of installation. THIS ONLY APPLIES TO MARATHON VARIETY SOD

Conditions Have to be met!

1. Lawn owner must demonstrate that they have made a reasonable effort to care for the lawn properly in terms of installation, watering, fertilizing and mowing. Fertilizing with Marathon fertilizers is recommended.

2. Lawn owner must notify Southland Sod within ten days of the first appearance of dead lawn areas.

3. Lawns without a permanent underground irrigation system will not qualify for the guarantee. An automatic controller is recommended.

4. Lawns in shaded areas limiting more than 50% of sunlight will not qualify.

5. Lawn areas burned by pet urine or improper application of fertilizers or chemicals will not qualify

6. Lawn areas that have been previously replaced under this guarantee will not qualify.

This guarantee is limited to supplying replacement sod only. No labor charges, pesticide treatments, delivery, or other costs are covered.
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What is SOD KING'S Price Match Guarantee?
Our price match just like anyone else that does price match is based on the EXACT SAME PRODUCT!
Only on SOD and only Southland Sod Farms Marathon SOD varieties.

If you still don't understand CALL US! 800-600-8873
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