1-800-454-LAWN
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Frequently Asked Questions
FAQs
Why buy from MTI?
We have been in business since 1978, serving Southern California's contractors with all their irrigation and sod needs. We have been offering wholesale prices on sod and irrigation supplies to the public even before big box stores like Lowe's and Home Depot came into the region. We continue to carry only top-name, professional-grade products at low prices. We focus on customer service and encourage you to call and talk with our knowledgeable and friendly sales staff with any questions you may have while you design your dream landscape.
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What is your shipping policy?
We ship using FedEx Ground free of charge. However, orders under $50 require a nominal handling fee of $10 to cover the cost of breaking quantity boxes and building new boxes for your order. Orders above $50 will have the handling charge waived. Orders placed by 1:00PM Pacific Standard Time will be shipped the same day. Orders received after 1:00PM will go out the next day.
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Why do you charge a handling fee?
The $10 handling fee for orders under $50 goes towards the cost of opening a box of product and creating a new box for your order. In our experience, most orders are above $50, so the handling charge won't apply to your order anyway.
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What is MTI's return policy?
All items can be returned within 30 days if undamaged and unused. A 10% restocking fee will be charged and your credit card will be credited the remaining balance.
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How do sprinkler warranties work at MTI?
We honor & administer the warranties of ALL the manufacturers that we stock. Just call Customer Service to resolve any issue.
Returns are only permitted with a Return Goods Authorization.
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How far in advance should I order Sod?
Order at least three (3) days ahead to insure you get your sod as planned. We can work faster if you call us, but better to be safe.
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What if I don’t see what I want or need?
Just call us Toll Free and we can probably help you. The E-store has our more popular products, but we stock over 2000 items at out warehouse in San Dimas CA and can often special order most any items available in the residential or commercial irrigation and lighting marketplace. 30 years experience helps us find the right solutions for you. Call with your Questions!
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